Privacy Policy

At MTR Properties, a division of VOGO REALTY, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile picture, bio, preferences
• Booking Information: Rental dates, property preferences, payment information
• Communication Data: Messages, inquiries, support requests
• Identity Verification: Government-issued ID, proof of income (for rental applications)
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you access our services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, links clicked, search queries, time spent on pages
• Location Data: Approximate location based on IP address
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and transactions
• Communicate with you about your account, bookings, and inquiries
• Send marketing communications (with your consent)
• Verify your identity and prevent fraud
• Comply with legal obligations
• Analyze usage patterns and improve user experience
• Resolve disputes and enforce our Terms of Service
• Personalize content and recommendations
• Conduct research and development

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Property Owners and Guests

When you book a property or list a property, we share relevant information (name, contact details, booking dates) with the other party to facilitate the rental.

3.2 With Service Providers

We work with third-party service providers who perform services on our behalf:

• Payment processors (e.g., Stripe, PayPal)
• Background check and verification services
• Email and communication platforms
• Analytics providers (e.g., Google Analytics)
• Cloud hosting services
• Customer support tools

3.3 For Legal Reasons

We may disclose your information when required by law or to:

• Comply with legal processes (subpoenas, court orders)
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our Terms of Service

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our services
• Improve our website performance
• Deliver personalized content and advertisements

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our services.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security audits and assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing of your information
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at support@vogorealty.com.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: